What the buyer sees
| Section | What it does |
|---|---|
| Personal touch | The salesperson's headshot, a custom VIP greeting and an optional tap-to-call button |
| Live vehicle | The vehicle's photo, price, stock number and live availability from your website |
| Appointment countdown | "Your appointment is in 2 hours 14 minutes", accurate to the dealership's time zone |
| Confirm appointment | One tap confirms and alerts the rep instantly |
| Add to Calendar | Books it into Apple Calendar on iPhone or Google Calendar on Android, even from inside Messenger's in-app browser |
| Get directions | Opens Apple Maps or Google Maps straight to your showroom |
| Running late / Need to reschedule | Tells the rep without an awkward phone call |
| Have a trade? | Captures year, make, model and kilometres onto the opportunity |
| "I'm Here" and VIP QR code | Digital lot check-in that alerts the salesperson the second the buyer pulls in |
The sold-unit safety net
Marketplace units sell fast. If the vehicle sells before the appointment, LotBoard alerts the rep and the pass shows two to four similar in-stock vehicles instead, so the buyer still has a reason to come in and you never blow a Saturday appointment.
What the rep gets
- 3-second sharing. Create the pass from the Messenger lead HUD on desktop or from the LotBoard mobile web app, then send the link in Messenger or by SMS.
- Push notifications on iPhone and Android. When the buyer views the pass, confirms, taps running late, asks for a new time or checks in.
- Their own VIP profile. Reps upload a headshot and set their display phone and greeting themselves.
- 2-tap "Mark sold". When the buyer buys, the rep marks the Captured Opportunity sold, same vehicle or a different one.
What the manager gets
Every pass becomes a Captured Opportunity in the Manager Command Center: passes created, opened, confirmed, arrived and sold, by rep and by source. That's your Marketplace show rate and Attributed Sales, measured without a DMS integration.
Privacy by design
Each pass lives at a private, unguessable link. Passes are never indexed by search engines, and they can be revoked and expire.
Frequently asked questions
Does the customer need to install an app?
No. The pass is a mobile web page that opens from the Messenger or SMS link on any iPhone or Android phone.
Does Add to Calendar work from inside Messenger?
Yes. The pass hands off to Safari or Chrome when needed so the event lands in Apple Calendar or Google Calendar instead of failing inside Messenger's in-app browser.
What happens if the vehicle sells before the appointment?
The rep is alerted and the buyer's pass shows two to four similar in-stock vehicles, so the appointment can still happen.
Do we need to enter these appointments in our CRM too?
That's up to your process. LotBoard complements your CRM and doesn't replace it, but reps don't have to log anything extra in LotBoard beyond sharing the pass and marking it sold.