What the rep sees beside the conversation
| Tool | What it does |
|---|---|
| Vehicle cheat sheet | VIN, current website price, exact mileage and the VDP link for the unit the buyer asked about |
| Payment calculator | Estimates on your dealership's terms: on or off, allowed loan terms, fees, tax and down payment |
| Quick replies | One-click templates with the vehicle details filled in, which reps can edit |
| Similar units | Up to three in-stock alternatives, same body style and within 15% of the price, with a pivot reply |
| Unread-lead alert | A desktop alert and chime when a buyer's message sits unread for 3 minutes |
| Trade-in capture | "Trading in your current vehicle?" Log year, make, model and mileage to the Trade Leads panel |
| VIP Showroom Pass | Send an interactive VIP Showroom Pass with the time, vehicle, rep, countdown, calendar, directions and check-in |
Payment estimates on your terms, not the rep's guess
Buyers ask "what's the payment?" in the first message. Managers set what reps may quote from the dashboard: whether the calculator is on, which terms are allowed, fees, tax and default down payment. Reps can't invent a rate. The calculator shows an estimate, and your F&I office still structures the deal.
Speed is the whole game
Marketplace shoppers message several sellers. The unread-lead alert makes sure no conversation sits for long. Quick replies get a specific, useful first answer out in seconds. Our Messenger sales scripts show what good looks like.
When the unit is gone or over budget
"Sold" and "too expensive" don't have to end the conversation. The similar-units card offers up to three alternatives from your live inventory, so the rep can pivot instead of losing the lead.
Frequently asked questions
Does the HUD read buyers' messages?
It works inside the rep's own Messenger session in their browser to show tools beside the conversation. It doesn't send messages on its own. The rep chooses and sends every reply.
Can I turn the payment calculator off?
Yes. It's a dealership-level setting, along with the allowed terms and fees.